FAQ Categories About Our Hospital

Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

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We make every effort to accommodate our clients’ requests. If you wish to see the same veterinarian each time, please let us know and we can “Flag” your file with this request.  However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts, emergency situations, and vacation schedules all play a role in their availability.  All of our team members are highly skilled professionals who look forward to your pet’s visit.

Why is my veterinarian referring my pet to a specialist?

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Our top priority is to make sure that our patients receive the highest standard of care and best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training or equipment will be beneficial.

Our veterinarians make every effort to stay current and skilled in many aspects of animal health, providing comprehensive care for your pet. However, board-certified specialists have extensive experience and training in a particular area of veterinary medicine or surgery. And specialty clinics and university-affiliated referral centers have specialized equipment to perform procedures that are not routinely undertaken by general practitioners.

Be assured that when we refer a patient to another hospital, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation.

Do you perform at-home euthanasia?

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We do in special circumstances.  Typically the procedure is smoother at the hospital since we can place an IV catheter before hand and there are minimal un-forseen complications.  However, in certain circumstances, an owner may have difficulties getting the animal to the hospital.  If you would prefer to have a veterinarian come to your home, please call to schedule an appointment. We also offer counseling if you want to discuss your decision or have any questions about the process.

You will also find a form in the “About Us” and then the “Questionnaire’s” section of this website that addresses the quality of life for your pet and may help you to determine if this is the right time for euthanasia.

 

I’ve decided it’s time to let my pet go, but he/she is uncomfortable and can’t move very well, and I would really prefer to not drag him/her to the hospital. Can you come to my house?

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We do in special circumstances.  Typically the procedure is smoother at the hospital since we can place an IV catheter before hand and there are minimal un-forseen complications.  However, in certain circumstances, an owner may have difficulties getting the animal to the hospital.  If you would prefer to have a veterinarian come to your home, please call to schedule an appointment. We also offer counseling if you want to discuss your decision or have any questions about the process.

You will also find a form in the “About Us” and then the “Questionaire’s” section of this website that addresses the quality of life for your pet and may help you to determine if this is the right time for euthanasia.

There are also other options to get your pet to our veterinary hospital if you prefer this route. Most Taxi services will transport pets and some are specialized as “Pet Taxi” companies.  The local Humane Society (SPCA) also usually assists in transporting pets for owners when they are in distress.

If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?

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Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Just like with human medicine, a lot of medical conditions do not have a cure.  Our goal is to narrow down the possible problems and make the best management solution for your pet based on your budget and the condition involved. A “cure” is always great, but not always possible.

Not all health problems have a straightforward solution. Some may be chronic, requiring a long-term management plan; others may be more difficult to diagnose or may involve several causes. A cure may not always be possible, and treatment may be ongoing. Your veterinary team will do everything they can to find answers and continue to help your pet.

What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?

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Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain under all circumstances. We will tailor a pain management plan to your pet’s medical condition and individual needs.

We also offer acupuncture and chiropractic services, which can help control pain in some pets.

I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

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Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and preanesthetic testing before surgery and monitor your pet during surgery. During the procedure, a veterinary technician will continually assess your pet’s heart and respiratory rate, blood pressure, and other vital signs to help prevent any anesthetic risk. We also provide appropriate pain medication to keep your pet comfortable during recovery.